Who we are

This policy describes how Govind Marble Murti (“we”, “us”) handles information when you use our website govindmarblemurti.com (the “Site”), contact us by WhatsApp or phone, or submit an enquiry. We are a marble murti manufacturer based in Jaipur, Rajasthan, India. Our workshop location: view on Google Maps.

Information we collect

• Enquiry data: name, phone number, and details you type in our contact form or send via WhatsApp (for example deity type, size, city).
• Technical data: standard server logs, IP address, browser type, and cookies where applicable (see Cookie Policy).

How we use information

We use enquiry information only to respond to quotes, coordinate orders, arrange delivery, and maintain customer service records. We do not sell personal data to third parties.

WhatsApp

When you message us on WhatsApp, your messages are processed according to Meta/WhatsApp’s terms and privacy policy in addition to this policy. We use that channel for business communication you initiate.

Retention

We retain enquiry and order-related messages and notes as needed for fulfilment, accounting, and dispute resolution, then delete or anonymise when no longer required by law or legitimate business need.

Your rights

You may request access, correction, or deletion of personal data we hold, subject to legal exceptions (for example completed invoices). Contact us via the details on our Contact page.

Changes

We may update this policy; the “Last updated” date will change. Continued use of the Site after changes constitutes acceptance of the revised policy.